Returns and Refund Policy

What is the return and exchange policy?

BestDealsBig allows for returns and exchanges if you’ve changed your mind about a product.

All returns and exchanges due to change of mind are subject to a 90-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

– Items purchased as part of a set or a multi-item pack must be returned as a whole set.

– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

– For online orders, shipping costs associated with the return of the product will not be covered by BestDealsBig.

– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.

Met all the requirements? You can contact our Customer Service Team by email : [email protected] with subject ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.

What is the return process?  / How do I return an online purchase?

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

What if my item was missing, incorrect, damaged, or faulty?

We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email : [email protected] with subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.

Please also include the following details in your form:

– Image of the Item/Parcel(s) received
– Name of Item
– Order Number

Please do not dispose of or throw away any of the items you’re writing in about! BestDealsBig may arrange to collect the product.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here to get the needed information for seeding it back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to us here.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Please contact us here for questions related to refunds and returns.